FAQ What is RomingSIM Service? It is a Prepaid SIM Card service that is specially designed for use by the international traveler. It offers the advantage of low-cost per minute rates for calling any fixed line or mobile number anywhere without the exorbitant Roaming charges that are ordinarily imposed on calls made from a Roaming handset. It is a service supported by best-of-class tier-1 GSM operators offering high-quality reliable services. With RomingSIM you have all the standard GSM services including Voice Mail and SMS. There is no significant delay or inconvenience in the use of RomingSIM to make a call. Receiving a call by the RomingSIM is exactly the same as with a regular GSM SIM card; the important difference is that with RomingSIM you achieve great savings. How does the RomingSIM service work? When you dial a telephone number from a Roaming GSM handset equipped with RomingSIM and press SEND, the RomingSIM signals its home GSM operator (i.e. the operator that issues the RomingSIM) to do the following: (a) to call back the Roaming GSM handset to the telephone number that is assigned to the Roaming GSM handset by the foreign (local) GSM operator of the GSM network servicing the GSM handset (b) to call the destination number that you have dialed and then bridge (or connect) the 2 calls (a) and (b) to enable you to have conversation with the party at the destination number. The operation described in (a) and (b) above are transparent to the you, the user, and you do not experience any significant delay in making the call. As the call is dialed by your home GSM operator through its normal high-quality carrier network, you would experience the normal high-quality service. Can I do SMS text messaging with the RomingSIM? Yes. RomingSIM incorporates current advanced SIM technology and supports all standard features of a GSM service. Is Voice Mail service available with RomingSIM? Yes. All calls that are not answered after a certain number of rings (programmable to suit) are automatically routed to a Voice Mail Server where the caller can leave a voice message for the called party. To retrieve the voice mail message, you simply dial 121. There is a small per minute charge for accessing the Voice Mail Server plus the air time at the per minute rate for calling a UK number. Is there a charge for receiving an incoming call to the handset equipped with RomingSIM? There is no charge for receiving incoming calls when Roaming in countries where the local GSM operators do not impose a per minute surcharge on calls made by foreign GSM handsets Roaming in their GSM network.  As such, there is no charge on receiving incoming calls when Roaming in the following countries:  Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia/Herzegovina, Brazil, Bulgaria, Croatia Republic, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Nigeria, Norway, Oman, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia Republic, South Africa, Spain, Sweden, Switzerland, Tanzania, Turkey, United Arab Emirates, United Kingdom, Uruguay, Yugoslavia/Serbia. There is a per minute charge for receiving incoming calls when Roaming in the following countries: Afghanistan, Andorra, Anguilla, Antigua/Barbuda, Argentina, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cuba, Dominica, El Salvador, Faeroe Islands, Guadeloupe, Georgia, Grenada, Hong Kong, India, Indonesia, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kuwait, Lebanon, Liechtenstein, Macau, Malaysia, Malta, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Nepal, New Zealand, Pakistan, Panama, Peru, Philippines, Qatar, Russia, Seychelles Islands, Sierra Leone, South Korea, Sri Lanka, St.Kitts & Nevis, St.Lucia, St.Vincent/Grenadines, Taiwan, Thailand, Trinidad, Ukraine, USA, USA - Puerto Rico, US Virgin Islands. The per minute is still some 50% less than what you would pay if you were Roaming in these countries using your regular SIM issued by the GSM operator of your country of residence. Where can I use the RomingSIM service? RomingSIM service is designed primarily for use by the business traveler. You can use the RomingSIM service when you are in any of the following countries: Afghanistan, Andorra, Anguilla, Antigua/Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bosnia/Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Croatia Republic, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Egypt, El Salvador, Estonia, Faeroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Seychelles Islands, Sierra Leone, Singapore, Slovakia, Slovenia Republic, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent/Grenadines, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, USA-Puerto Rico, US Virgin Islands, Yugoslavia/Serbia. The GSM operators of some countries impose a per-minute charge on all visiting (Roaming) GSM handsets making a call through the local/country GSM network; the applicable charge is imposed by the local/country GSM operator. These countries are Afghanistan, Andorra, Anguilla, Antigua/Barbuda, Argentina, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cuba, Dominica, El Salvador, Faeroe Islands, Georgia, Grenada, Guadeloupe, Hong Kong, India, Indonesia, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kuwait, Lebanon, Liechtenstein, Macau, Malaysia, Malta, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Nepal, New Zealand, Pakistan, Panama, Peru, Philippines, Qatar, Russia, Seychelles Islands, Sierra Leone, South Korea, Sri Lanka, St.Kitts & Nevis, St.Lucia, St.Vincent/Grenadines, Taiwan, Thailand, Trinidad, Ukraine, USA, USA - Puerto Rico, US Virgin Islands. Yes. A monthly fee of US$3 is charged on each SIM starting from the month of first use and continuing every month thereafter whether the SIM is used in the month or not. The monthly fee is charged at the end of the month, usually on the first business day of the next month. Partial months are charged the full US$3 monthly fee. If the SIM balance is insufficient to cover the monthly fee, it will still be charged and the balance will go negative. The monthly fee will be applied to the SIM each month until the card is deactivated. The SIM will be deactivated automatically when it has three months of unpaid monthly fees, which is a balance less than or equal to -6.01. Deactivation is not reversible. A new SIM card needs to be purchased in order to resume using the service. What are the service features of RomingSIM service and the benefits it offers to the user? RomingSIM is based on 3G technology supported by GSM operators that deploy best-of-breed technology to provide best-of-class services. The outstanding service features are: Calls are made in the format +<telephone number> where <telephone number> consists of country code, area code and local number. Roaming in more than 95 countries without the regular Roaming charges; the service will soon be available in some 125 countries. The low per-minute rates for making calls in any of the 95 countries to telephone numbers anywhere in the rest of the world offer a saving of up to 85% when compared to the cost of making the same call while Roaming in the country. You have the option of getting an alias telephone number known as RomingSIM Number which is a real telephone number issued by the local telephone company in Toronto Canada in the format +1-416-XXX-XXXX ; you can use this number as your RomingSIM Number instead of the telephone number assigned to the RomingSIM by the GSM operators who issue the RomingSIM. When a call is dialed to your RomingSIM Number, it is automatically routed to your GSM handset equipped with RomingSIM provided you are Roaming in the countries where RomingSIM service is available. You can use the RomingSIM Number for receiving voice calls to great advantage as calls to the 1-416-XXX-XXXX Number from anywhere in the world are the cheapest to make, and the RomingSIM Number gives you a virtual presence in Toronto, Canada, a friendly country that is held in high regard by all nations. You get at your GSM handset equipped with RomingSIM (“RoamingFone”) the Call Details Record and Call Cost after each call. You can make Account Balance enquiry. You can send and receive SMS messages. You can access RomingSIM’s web services to view complete history of calls made and received and the account statements you have with RomingSIM. Where can I buy RomingSIM? RomingSIM service are promoted and sold through distributors/resellers in many countries. Please send an email to admin@roming.net stating your country of residence and we shall have a representative in your country to contact you. How do I use RomingSIM and RomingSIM service? RomingSIM service is very easy to use. It takes 3 steps: Insert your RomingSIM into your mobile handset. Switch on your handset and enter the PIN code provided with the RomingSIM. Your handset will automatically connect to an available GSM network in the country. Can RomingSIM work with any GSM handset? No. There are a large variety of handsets available worldwide and some handsets do not support RomingSIM’s application. Additionally, some approved handsets may have to be SIM unlocked in order to use a different GSM operators’ SIM. A short but not exhaustive list of approved handsets is detailed below. They have been rated from “Preferred”, where the RomingSIM service is easy to use to “Not Recommended” where the service works but is difficult to use. Often the best way to determine if the RomingSIM works is to insert the RomingSIM into the handset and see if you receive a call back or alternatively, contact your Sales Agent for advice. Preferred Acceptable Not Recommended Not Recommended Normal Dialing +<tel-no.> Directory Dialing· Records put into call register where tel-no. consists of country code, area code and local number Normal Dialing +<tel-no.> Directory Dialing where tel-no. consists of country code, area code and local number Normal Dialing via a SIM setting Directory Dialing only from the SIM  Manual string entry dialing only Dialing has to be as follows: Enter <125*1>-<tel-no.>#and press “send” where tel-no. consists of country code, area code and local number Motorola V80  V180 V220 V360 V400 V560 V620 V635 RAZR V3 PEBL ROKR SLVR Samsung D100 D500 E330 E350 E600 E630 E720 E730 E800 Sony Ericsson K300i K500i K750i Sony Ericsson S700i T290 T610 T630 T68i W800i Z500i Siemens S45 C55 A65 C65 M65 S65 SF65 SK65 SL65 Nokia 3100 6100 6600 6820 7610 6610i 7250i 9500 Nokia 6310i Motorola MPx200 Sony Ericsson P800 P910 P910i Nokia 3310 6030 7110 7270 8800 5140i 8210e All Windows-based Phones All Palm-based Phones Blackberry What happens when you make a call? When you key in the number you wish to call in the dialing format +<country-code><area-code><local telephone number> or  +<country-code><area-code><local telephone number>  RomingSIM performs its special call routing operation. This operation may cause your handset to display messages such as “number not allowed”, “blocked call”, “invalid number” perhaps followed by “sending message”. These messages are the GSM handset’s response to RomingSIM’s call routing requests and are normal, and you should disregard these displayed messages.  If you are using an approved GSM handset, you will get a callback call from the home GSM operator, and your GSM handset will ring. You should then press the “Send/Yes” key to answer the incoming call and hear a voice message that tells you to wait for the call to be connected to the party at the destination number. Does the RomingSIM have an expiration date? Your RomingSIM will not expire, and the RomingSIM Number will remain active as long as you recharge your card at least once within a 12-month period. What would cause my approved GSM handset equipped with RomingSIM not be able to automatically connect to an available GSM network? An approved GSM handset equipped with a RomingSIM will automatically connect to an available GSM network. In some countries where there are more than one available GSM operator that can support the RomingSIM, you may manually select a supporting GSM operator if automatic connection to the default GSM operator is not successful. This can happen if you are in a country where there is more than one Roaming agreement with various GSM operators. When you are unable to receive or do not receive a callback call after you have initiated the calling operation, you may manually select another available GSM operator to initiate the calling operation again. What do I have to do to get to use RomingSIM service? You have to do the following: sign up with your local reseller of RomingSIM service to become a subscriber for RomingSIM service or register on-line at www.roming.net to open a RomingSIM account purchase a RomingSIM at US$49.50 prepay a credit amount of a minimum of US$20 Note that RomingSIM is a prepaid service. When there is no credit remaining in your RomingSIM account, you will not be able to make calls using the RomingSIM service. The maximum duration to be allowed for a call, that you want to dial, is calculated, based on the per-minute rate according to the dialed destination number dialed and the available credit in your RomingSIM account, by the RomingSIM system before the call begins.   designed & hosted by Crumb Group d.o.o.